Complaints channel

At Bianna we seek to act ethically and continuously improve, so we open this space to detect possible deviations from our code of conduct and/or processes.

Rest assured that your report will be confidential and anonymous, if you so wish. It will be treated with the utmost seriousness and immediacy.

Please be as descriptive as possible:

  • What happened?
  • When did it happen?
  • Who is involved?
  • Who or what was affected?

The more details you provide, the better and faster we can act.

Do you want to follow up? If you wish, you can include your contact details so that we can keep you updated on the situation. Your report will remain confidential.

BIANNA makes this channel available as part of the internal reporting system and is essential for compliance with the Code of Ethics and internal regulations in particular.

Responsible use of the whistleblowing channel

It is the obligation of the informant to make a responsible use of the whistleblowing channel, in no case should unfounded information or in bad faith be made, being able to derive in such case the legal and/or disciplinary actions that may be applicable. The informant must guarantee that the data provided is truthful, accurate and as complete as possible. The channel must not be used to achieve objectives other than those established therein.

Commercial complaints/suggestions

We remind you that this channel is not used to deal with queries, commercial claims or suggestions. For this purpose, the corresponding telephone numbers and customer service tools are available.

You can also write and send this complaint to the company by the following means:

By post:
C/ dels Pirineus 79, Celrà 17460 (Girona) – Spain.

By e-mail:

By telephone:
+34 902 104 266

At the request of the informant, it may also be submitted by means of a face-to-face meeting within a maximum period of 7 days.

Guarantees of the whistleblowing channel during the process

  • Whistleblower protection
    Any person who reports an incident or irregularity, in good faith, has the right to be protected as set out in Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches of Union law and, in particular, as set out in Law 2/2023 of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption.
  • Confidentiality and anonymity
    BIANNA’s Internal Reporting Channel, in all its formats, allows communications to be carried out anonymously. In the event that the informant chooses not to hide his or her identity, BIANNA ensures that the internal communication procedure is carried out in a confidential manner.
  • Conflict of interest management
    Prior to the commencement of the investigative function, if a conflict of interest exists, it will be reviewed with another member of the investigation.
  • Prohibition of Retaliation
    BIANNA expressly prohibits acts constituting retaliation, including threats of retaliation and attempted retaliation against individuals who make a report under this Policy. Such acts shall be considered a very serious employment offence (art. 63.1.b) Law 2/2023.
  • Presumption of innocence
    During the processing of the case, the persons affected by the communication shall have the right to the presumption of innocence and the right to defence throughout the process.
  • Regulatory compliance
    Legality and corporate ethics are integral pillars of the System, the management of which shall be governed by the legislation in force.

Reporting a case

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and with Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights Bianna as the data controller of the data provided, informs of the following points regarding the processing of the data: Data controller: Bianna. Purpose: to manage your communication, to take the corresponding corrective measures and, if necessary, to inform you of the outcome of the procedure. Legitimation: legal obligation (Art. 6.1.c) RGPD). Retention: The data will be kept for the period strictly necessary to clarify the reported facts. In any case, after six (6) months, the data provided will be anonymised unless they are investigated in a different legal environment. Transfer of data: No communication of data to third parties is foreseen, except by legal obligation. We also inform you that the data will be processed in a lawful, loyal, transparent, adequate, pertinent, limited, exact and up-to-date manner. Exercise of rights: You may exercise your rights of access, rectification, limitation of treatment, suppression, portability and opposition to the treatment of your personal data, by sending your request to the postal address of Bianna C/ dels Pirineus 79, Celrà 17460 (Girona) - Spain, or by e-mail to: