BIANNA makes this channel available as part of the internal reporting system and is essential for compliance with the Code of Ethics and internal regulations in particular.
Responsible use of the whistleblowing channel
It is the obligation of the informant to make a responsible use of the whistleblowing channel, in no case should unfounded information or in bad faith be made, being able to derive in such case the legal and/or disciplinary actions that may be applicable. The informant must guarantee that the data provided is truthful, accurate and as complete as possible. The channel must not be used to achieve objectives other than those established therein.
Commercial complaints/suggestions
We remind you that this channel is not used to deal with queries, commercial claims or suggestions. For this purpose, the corresponding telephone numbers and customer service tools are available.
You can also write and send this complaint to the company by the following means:
By post:
C/ dels Pirineus 79, Celrà 17460 (Girona) – Spain.
By e-mail:
info@bianna.com
By telephone:
+34 902 104 266
At the request of the informant, it may also be submitted by means of a face-to-face meeting within a maximum period of 7 days.
Guarantees of the whistleblowing channel during the process
- Whistleblower protection
Any person who reports an incident or irregularity, in good faith, has the right to be protected as set out in Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches of Union law and, in particular, as set out in Law 2/2023 of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption.
- Confidentiality and anonymity
BIANNA’s Internal Reporting Channel, in all its formats, allows communications to be carried out anonymously. In the event that the informant chooses not to hide his or her identity, BIANNA ensures that the internal communication procedure is carried out in a confidential manner.
- Conflict of interest management
Prior to the commencement of the investigative function, if a conflict of interest exists, it will be reviewed with another member of the investigation.
- Prohibition of Retaliation
BIANNA expressly prohibits acts constituting retaliation, including threats of retaliation and attempted retaliation against individuals who make a report under this Policy. Such acts shall be considered a very serious employment offence (art. 63.1.b) Law 2/2023.
- Presumption of innocence
During the processing of the case, the persons affected by the communication shall have the right to the presumption of innocence and the right to defence throughout the process.
- Regulatory compliance
Legality and corporate ethics are integral pillars of the System, the management of which shall be governed by the legislation in force.
